Refund Policy

CANCELLATION AND REFUND 

 

Cancellation and refund (Cash/Source Account return) is not possible against any orders. 

RETURN AND EXCHANGE POLICY

• To initiate an exchange, please contact our customer service team at exchanges@theepitz.com within 5 days of receiving the item. 
• Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
• We reserve the right to not accept a return if; 
• (1) the product/s are returned after use
• (2) the products are damaged
• The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on exchanges@theepitz.com on the same email thread. 
• Once we receive the returned item, we will process the exchange within 7-10 business days. 
• If you have received a defective product, share images at exchanges@theepitz.com and we will get back to you within 48 hours
• Exchange can be done on the same product for the size only once.
• Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit.
• The store credit is valid till 1 month from the date of issue. 

 * In case of return on an order, the amount will be credited back to the customer in the form of store credit.

We hope this policy helps you shop with confidence at The Epitz . If you have any questions or concerns, please don't hesitate to reach out to our customer support team for assistance.